To Correctly Prepare and Send your Material for Mixing / Mixing & Mastering Please CAREFULLY follow ALL of the directions below. Failure to follow the directions may result in you having to re-send your material correctly.

1. Create a new folder on your desktop. The name of the folder should be your Full Name. Within that folder create another folder with the Song Title. Within that folder create two more folders, one with “Song title (Stems)” and the other “Song Title (Reference)”. The folder should now look like this.

Now you will need to export your stems from your DAW. To properly export the stems from your DAW please scroll to the bottom of the FAQ page to find your DAW and follow the easy instructions. (WE WORK WITH STEMS ONLY, PLEASE DO NOT SEND PROJECT FILES, YOU WILL HAVE TO GO BACK AND RE-SEND STEMS ONLY)

NOTE: To make sure you exported your stems correctly before sending them to us, import the stems into your DAW to make sure everything is correct. Your song will be mixed in the exact arrangement that we receive it in.

For the Reference folder, you will include mp3 or .wav reference files.

Once your Stems, Reference Mix & Documents are placed in the folders you created, you can now Zip/Compress the main folder.

Once the folder is compressed please follow the instructions in the email you received after purchase

If you have any problems with the upload process please e-mail: support@blackoakaudio.us

After choosing a package from our shop, and upon checkout, you will receive an email instructing you on how to upload. Recommended platforms for uploading and sending your music are WeTransfer, Dropbox and Google Drive.

Mastering generally takes between 1 – 4 days for single songs and 7 – 14 business days for full albums. Turnaround times may vary. Please include a project timeline and associated deadlines with submissions along with specific delivery methods if necessary.

Mixing generally takes 7-10 days for single songs and 14 – 18 business days for full albums. Final mix return dates are dependent on the number of tracks and revisions necessary after the initial mix is delivered.

If you are unsatisfied with your results we are willing to make changes and adjustments known as revisions free of charge. For bigger adjustments, you will be able to use your free revisions or order further revisions after the initial date of purchase.

Up to 3 revisions are included free of charge on Small, and Medium packages. Large package mixes include unlimited revisions.